Privacy Policy

1. Information We Collect

When you browse our website, contact us or request a booking, we may receive information that helps us respond to your inquiry and arrange your selected experience.

Information You May Provide

• Name and contact details.
• WhatsApp or telephone number.
• Email address, when provided.
• Hotel or pickup location when required for a tour.
• Preferred tour, activity, date and time.
• Number of guests and relevant booking requirements.
• Additional information you voluntarily provide when communicating with our team.

We may also receive basic technical information about your visit to our website, such as browser type, device type, approximate location, pages visited and similar information used for website operation and improvement.

2. How We Use Your Information

Information may be used for purposes including:

• Responding to inquiries and WhatsApp messages.
• Processing and confirming tour or activity bookings.
• Arranging pickup, drop-off and other booking logistics.
• Communicating booking updates, timings or changes.
• Providing customer support before and during an experience.
• Improving our website, services and customer experience.
• Maintaining website security and preventing misuse.
• Meeting applicable legal or regulatory requirements.

3. WhatsApp & Communications

Our website may provide WhatsApp buttons that allow you to contact our team directly. When you choose to contact us through WhatsApp, the information you send is processed through WhatsApp and may also be received by our team for responding to your request or arranging your booking.

Please avoid sending unnecessary sensitive personal information through WhatsApp or website contact forms.

4. Booking Information

To arrange a tour or activity, we may need information such as your name, contact number, date, number of guests and pickup location.

Depending on the experience selected, relevant booking information may need to be communicated to the driver, activity operator, transportation provider, attraction or other service provider involved in fulfilling your booking.

We aim to share only information that is reasonably necessary for the relevant booking or service.

5. When We May Share Information

We do not treat customer information as something to sell. However, certain information may need to be shared when it is necessary to provide a requested service.

This may include:

• Drivers and transportation providers responsible for pickup or drop-off.
• Tour, activity or cruise operators involved in your selected experience.
• Booking, payment or technology service providers when required to process a transaction or service.
• Authorities or other parties when disclosure is required by applicable law.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve performance.

Cookies may be used for functions such as remembering preferences, measuring website traffic, improving user experience and supporting relevant website features.

Your browser may allow you to control or disable certain cookies. Some website features may not function properly if necessary cookies are disabled.

7. Third-Party Services

Our website may use third-party services and platforms for functions such as analytics, communication, advertising, website hosting, payment processing, social media features and other website services.

These third parties may process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of third-party services when you use their features.

Social Media

Our website may link to our social media profiles, including Instagram and Facebook. Interacting with these platforms is subject to the privacy policies of the respective platforms.

8. Data Security

We take reasonable steps to protect information handled through our website and booking communications against unauthorized access, misuse, loss or disclosure.

However, no internet transmission, website, electronic storage system or communication method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which can include requesting access to information we hold about you, asking for corrections, requesting deletion where appropriate or objecting to certain uses.

To make a privacy-related request, please contact our team using the details provided below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are primarily intended for adults making travel and tourism arrangements. We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable requirements.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, want to request information about your personal data, or have a privacy-related concern, you can contact our team directly.