Terms & Conditions

1. General Terms

These Terms & Conditions apply to bookings and services arranged through our website, WhatsApp, telephone, email or other official communication channels.

Our services include, but are not limited to, desert safaris, city tours, sightseeing experiences, cruises, attraction tickets, private tours and selected adventure activities across Dubai and the UAE.

Availability, inclusions, timings, vehicle type and operating conditions may vary depending on the experience selected.

2. Booking & Confirmation

Bookings can be requested through our website or by contacting our team directly through WhatsApp or other available communication channels.

A booking is considered confirmed when our team has confirmed the booking details and, where applicable, received the required advance payment.

Information Required

• Customer name.
• Contact number or WhatsApp number.
• Date and preferred time.
• Number of guests.
• Hotel or pickup location when pickup is included.
• Selected tour, activity or attraction.

3. Payment Policy

Payment requirements depend on the service selected. Desert Safari and eligible City Tour bookings may offer Pay on Arrival.

Certain activities, attraction tickets and experiences may require advance payment before the booking can be confirmed.

Pay on Arrival

Where Pay on Arrival is specifically offered and confirmed, the customer can make payment according to the instructions provided by our booking team.

Advance Payment

For services requiring advance payment, the booking is not considered fully confirmed until the required payment has been received.

4. Prices & Special Occasions

Prices displayed on our website or communicated through our team may depend on the selected package, date, availability, vehicle, number of guests, inclusions and booking conditions.

Prices may change during special occasions, public holidays, peak periods, events or periods of unusually high demand.

Customers are encouraged to confirm the final price and inclusions before completing their booking.

5. Cancellation & Refund Policy

Cancellation conditions depend on the service and package selected.

Desert Safari & City Tours

Eligible Desert Safari and City Tour bookings may offer free cancellation when cancelled within the permitted cancellation period communicated at the time of booking.

Changes to a Booking

Any request to change the date, number of guests, pickup location, vehicle or package is subject to availability and may result in a price adjustment.

Refunds, where applicable, are processed according to the cancellation conditions communicated for the specific booking.

6. Attraction Tickets & Non-Refundable Bookings

Attraction tickets such as Burj Khalifa tickets and other confirmed admission tickets may require full or partial advance payment.

Customers should carefully check the selected attraction, date, time, number of tickets and other details before completing the purchase.

Any refund or amendment offered by the attraction itself will be subject to that attraction's own terms and conditions.

7. Desert Safari Conditions

Desert Safari experiences may include activities such as dune bashing, camel riding, sandboarding, sunset stops, entertainment, BBQ dinner and optional adventure activities, depending on the package selected.

Exact inclusions, timings and activities can vary between packages. Customers should confirm the inclusions of their selected package before booking.

Some optional activities, such as dune buggy rides or quad biking, may have separate safety requirements, age limits or additional charges.

8. Dune Bashing & Safety

Dune bashing is an adventure activity that involves driving over desert sand dunes and may involve sudden movements, slopes and uneven terrain.

Customers should inform our team before the activity if they have any medical condition, injury, mobility limitation, pregnancy or other health concern that may affect their ability to participate safely.

Guests who are unsure whether an activity is suitable for them should consult a qualified medical professional before participating.

Our team or the activity operator may restrict participation in an activity where there is a reasonable safety concern.

9. Pickup & Transportation

Pickup and drop-off are available only where included in the selected package.

• Customers should provide an accurate hotel or pickup location.
• Guests should be ready at the communicated pickup time.
• Pickup times may vary due to traffic, route planning and other operational conditions.
• Vehicle type may depend on the selected package and availability.
• Private and sharing transportation options may have different pickup arrangements.

While we make reasonable efforts to maintain the confirmed schedule, traffic and operational circumstances may occasionally cause delays.

10. Delays, Waiting & No-Show

Customers are responsible for being available at the agreed pickup location and time.

If a customer is unavailable, unreachable or fails to appear at the pickup location after reasonable waiting time, the booking may be treated as a no-show.

Customers should contact our team as soon as possible if they experience a delay or cannot reach the pickup location.

11. Weather & Operational Changes

Certain outdoor activities are affected by weather, desert conditions, government instructions, road conditions or other circumstances outside our control.

For safety reasons, an activity may be modified, delayed, rescheduled or cancelled when required.

Where an alternative arrangement or refund is available, it will depend on the specific service provider and booking conditions.

12. Third-Party Services

Some experiences may be operated or fulfilled with the assistance of independent drivers, activity operators, transportation providers, attractions, cruise operators or other service providers.

Certain services may therefore be subject to the terms, safety rules, operating procedures and cancellation policies of the relevant third-party provider.

We aim to work with reliable service providers and communicate important booking conditions to customers as clearly as reasonably possible.

13. Customer Responsibilities

Customers are expected to:

• Provide accurate booking and contact information.
• Follow the instructions of drivers, guides and activity operators.
• Follow applicable safety requirements.
• Inform our team about relevant health or mobility concerns before participating in activities.
• Arrive at the agreed pickup location on time.
• Treat vehicles, equipment, staff and other guests respectfully.
• Check booking details before confirming tickets or non-refundable services.

Customers may be responsible for costs resulting from damage caused intentionally or through unreasonable behaviour, subject to applicable law and the relevant service provider's conditions.

14. Contact Us

If you have questions about these Terms & Conditions, your booking, cancellation options, payment requirements or any activity, please contact our team before completing your booking.